Frequently Asked Questions
Everything you need to know about our premium light-integrated apparel.
How do I wash my light-integrated garments?
To maintain the integrity of the integrated technology, we recommend hand washing in cold water or using a delicate machine cycle. Always remove the detachable battery pack before laundering and lay the garment flat to dry.
What is your shipping policy for international orders?
PlatinumLED offers worldwide shipping. International orders typically arrive within 7-14 business days, depending on your location and customs processing. Please note that duties and taxes are calculated at checkout.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Are the light components safe for all-day wear?
Absolutely. Our light-integrated fashion pieces are engineered with low-heat, medical-grade components and insulated wiring to ensure complete safety and comfort during extended wear.
How long does the battery last on a single charge?
Our high-capacity portable power units provide between 8 to 12 hours of continuous light therapy, depending on the intensity setting selected via the garment's control panel.
Do you offer a warranty on the electronic components?
Every PlatinumLED garment comes with a 12-month limited warranty covering any defects in the lighting strips, wiring, or battery connectivity.